Regulatory, GTSO & Enablement Finance Manager, Customer Service Supervisor, Senior IT Support Officer and ATM Support Officer with ANZ Royal Bank
| Description |
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Opportunities at ANZ Royal are exceptional for personal development and career growth. We offer long-term and international career opportunities, competitive remuneration and benefits, a performance-based culture that stimulates growth and heavy investment in people development through ongoing training and coaching. We are now seeking qualified candidates to fill the following position.
Regulatory, GTSO and Enablement Finance Manager
Reporting to the Head of Finance, the successful applicant will be mainly responsible for National Bank of Cambodia (NBC) reporting, Global Technology, Services & Operations (GTSO) and Enablement Financial Management and Reporting including month end close, forecasting, planning, business strategy and business partnering. Other areas of responsibilities are end to end financial governance frame work for business, compliance with technical accounting policies and staff management.
Customer Service Supervisor (1 position)
The role is required to meet customers' financial transaction needs and contribute to branch performance to outperform business objectives by coaching and leading a small team to deliver positive relationship-based service and sales approach that demonstrates genuine concern for identifying the complete financial needs of customers.
Senior IT Support Officer (01 position )
This role is responsible for providing implementation support for all IT- related projects for ANZ Royal, ensuring delivery within time, resource and cost constraints, and with minimum disruption to the business.
ATM Support Officer (02 positions)
This role is responsible for providing support to ANZ Royal's ATM network including setting up and installation new ATMs; maintenance and trouble-shooting to existing ATMs as well as cash-loading services. The incumbent also proactively involves with ATM manager and Supervisor to deliver the target. |
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| Positions |
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Regulatory, GTSO and Enablement Finance Manager (1 Position)
 APPLY NOW- Category: Accounting / Finance
- Location: Phnom Penh
- Schedule: Full-time
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Customer Service Supervisor (1 position)
- APPLY NOW
- Category: Customer Service/Support, Communications
- Location: Phnom Penh
- Schedule: Full-time
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Senior IT Support Officer (01 position )
- APPLY NOW
- Category: Computer - General, Computer - Networking, Computer - Programming
- Location: Phnom Penh
- Schedule: Full-time
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ATM Support Officer (02 positions)
- APPLY NOW
- Category: Computer - General, Analyst / Assessment, Computer - Programming
- Location: Phnom Penh, Siem Reap
- Schedule: Full-time
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| Duties + Requirements |
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Regulatory, GTSO and Enablement Finance Manager (1 Position)
Duties
- Oversee NBC reporting and ensure all reports are delivered as per regulatory requirements, completed with timely and accurate manners, and be able to reconcile with ANZ Royal Reporting.
- Provide forecasting of key NBC ratios to managements for their decision making by ensuring they are aware of any adverse events or impacts prior to them occurring and flagging compliance risk where necessary
- Be responsible for financial management for GSTO and Enablement
- Prepare and monitor GSTO and Enablement financial Performance including business plan, forecast and franchise plan
- Deliver financial result to the business (actual, forecasts, plans, MIS, analytics) and with accuracy and insightful analysis
- Assist and support Business unit heads to drive business performance to meet cost targets
- Manage financial performance MIS and analytics across the GSTO and Enablement
- Be the key communication and liaison point with Regional team in relation to monthly results, queries and commentaries
- Liaise with external auditors as the point of contact, work with the rest of the team to ensure adequate internal controls are in place and we are “Audit Ready” at all points in time
- Be the point of contact for NBC/Business Partners and ‘own’ that customer relationship
- Manage staff and their development plan
Requirements
- ACCA/ CPA qualified (or near qualified)
- 5+ yrs previous experience within NBC Regulatory Reporting and business partnering or finance manager role across numerous divisions
- Demonstrated capacity to build relationships and act as a 'trusted advisor'
- Ability to adapt style and influence strategies to the various stakeholders
- Act as source of motivation and provide timely guidance and support on a range of issues (from technical aspects to broader business issues)
- Appropriate delegation and empowerment of direct reports with space and accountability to perform at higher levels
- Respect for and promotion of diversity within the team
- Strong computer and system skills with ability to learn complex systems
- Ability to work under pressure to meet deadlines
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Customer Service Supervisor (1 position)
Duties
- Coach and lead the team to deliver high quality customer interactions and service standards
- Coach the team and give honest and direct feedback on what is going well and where improvement is required
- Be responsible for efficiently balancing and managing cash
- Develop effective referral networks, including internal business relationships, existing customers, spotters
- Take ownership of customer problems and issues to create a positive experience for all customers
- Maintain knowledge of products and processes changes and update to the team members
- Ensure all service staff uses Q-matic as a tool to manage and reduce waiting /servicing times for customers
- Ensure individual and branch compliance to ANZ policies and procedures in all actions
Requirements
- Great communication and interpersonal skills
- Good organization and leadership skills
- High level of self-motivation
- Attention to detail and accuracy
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Senior IT Support Officer (01 position )
Duties
- Maintaining and manage the Banks LANs, subsystems, hardware and software
- Providing the appropriate technical support for both Information Technology and the users by ensuring the integrity of the technology hardware
- Assist in installation and movement of technology equipment as required
- Assist the IT Manager in the implementation of day to day running of all local and group applications, hardware and communications in line with group standards to ensure that the business operates smoothly
- Ensure housekeeping tasks are carried out on all site Fileservers
- File server outages are monitored and documented and proactive action taken where possible to reduce outages
- Liaise with International Support for issues related to technology requirements, support, problem resolution, upgrade and maintenance of systems
- Assist with the implementation of IT related projects in-country
Requirements
- At least 2 years experience in either a Technical or Operational position within the I.T. environment
- Good ability to formulate plans, schedules, and an ability to co-ordinate activities
- Strong knowledge of system architecture at hardware and software
- Strong knowledge in UNIX, Windows NT would be an advantage
- Strong knowledge of DOS, MS Windows, CBS, SWIFT, MIDS
- Knowledge of Bank procedures, processes and policies
- Strong communication and problem solving skills
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ATM Support Officer (02 positions)
Duties
- Improve works processes and liaise with vendor to obtain frequent maintenance to keep ATM fleet optimum operation and tidiness
- Make sure team member follow process with no breach, ensure compliance and prevent incident and operational loss
- Minimize downtime of the ATM network, tracking the issue and report
- Monitor cash levels of ATMs and plan daily cash loading schedules
- ATM fixing and service monitoring
- ATM change and project management
- ATM incident and issue management
- ATM information management
- Report management
Requirements
- Good analytical, planning, problem solving and organisational skills
- Effective verbal and written communication skills
- Sound PC skills plus knowledge of MS products
- Great communication and interpersonal skills
- Project management experience is a plus
- A strong desire to work in a team oriented
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