Various Positions with Maybank (Cambodia) Plc.
| Description |
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Be the force that drives a multinational powerhouse-Maybank. Maybank, the leading bank in Malaysia and the top five in the region, has been established in Cambodia since December 1993 with the opening of its first branch in Phnom Penh. We recognize that the single most important force in our organization is our employees. Thanks to them, Maybank has now grown from domestic leadership to a strong regional presence. As we expand our already vast international network, we rely more than ever on the talent and energy of our employees. As part of our expansion plan, we invite ambitious, open-minded and driven individuals to fill in the following vacancies: |
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| Positions |
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Head, Corporate Communications and Brand Management
 APPLY NOW- Category: Sales / Marketing, Communications
- Location: Phnom Penh
- Schedule: Full-time
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Credit Evaluation Manager
- APPLY NOW
- Category: Accounting / Finance, Execute. / Management, Business Administration, Analyst / Assessment
- Location: Phnom Penh
- Schedule: Full-time
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Cards & Merchant Operations Manager
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- Category: Accounting / Finance, Computer - General, Sales / Marketing, Business Administration, Computer - Networking, Community Development
- Location: Phnom Penh
- Schedule: Full-time
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Senior Executive, Cards and Merchant Operation
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- Category: Computer - General, Execute. / Management, Sales / Marketing, Business Administration, Computer - Networking, Computer - Programming
- Location: Phnom Penh
- Schedule: Full-time
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Credit Analyst
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- Category: Accounting / Finance, Business Administration, Analyst / Assessment
- Location: Phnom Penh
- Schedule: Full-time
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Service Management Executive
- APPLY NOW
- Category: Sales / Marketing, Business Administration
- Location: Phnom Penh
- Schedule: Full-time
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Business Engagement Executive
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- Category: Accounting / Finance, Sales / Marketing, Business Administration
- Location: Phnom Penh
- Schedule: Full-time
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Mobile Sales Executive
- APPLY NOW
- Category: Accounting / Finance, Sales / Marketing, Business Administration
- Location: Phnom Penh
- Schedule: Full-time
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Customer Service Hotline Executive (Call Center)
- APPLY NOW
- Category: Accounting / Finance, Customer Service/Support, Sales / Marketing, Business Administration
- Location: Phnom Penh
- Schedule: Full-time
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Centralized Operation Clerk (Clearing Section)
- APPLY NOW
- Category: Accounting / Finance, Business Administration
- Location: Phnom Penh
- Schedule: Full-time
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| Duties + Requirements |
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Head, Corporate Communications and Brand Management
Duties
- Lead, strategize and manage corporate communications, including external communications, public/media relations, social media to sponsorships and corporate responsibility/community support programs.
- Develop and manage business/product marketing campaigns to drive market share, business growth, sales targets and revenue.
- Manage all marketing communications including advertising and promotional strategy and activities as well as handling the content management of the bank’s website and any other digital content.
- Lead and drive brand management including among others analysis and planning on brand positioning in the market, monitoring market trends and overseeing advertising and marketing activities to maintain a desired reputation of the bank’s brand.
- Drive event management and the production of marketing communication publications and materials.
- Lead and manage corporate responsibility programs to drive the bank’s mission of humanising financial services.
Requirements
- Bachelors or Masters Degree in marketing, communications, media/advertising/public relations or an equivalent combination of education, experience and expertise in corporate communications.
- Superior communication, leadership, organizational, interpersonal, written, verbal and analytical skills.
- Experience in marketing, corporate communications, advertising and promotions, public relations and/or journalism.
- Sound knowledge of and great sensitivity to business and social issues
- Innovative, with strong creative skills, commercial awareness and social skills
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Credit Evaluation Manager
Duties
- Provide adequate identification/assessment of risks despite complexity involved. Some would involved in change in policy such as single customer limit, related party transaction and cross border transaction that need consideration on legal aspect involved.
- Provide quality analysis and recommendation to Approving Parties/Credit Committee/Group Management Credit Committee/Board of Directors on problem loans and recommend restructuring/rescheduling where appropriate.
- Prepare and submit reports as assigned by Head, Credit Management (“HCM”) and/or Management.
- Be a secretary to the Credit Committee (“CC”) of MCP to undertake roles and responsibilities of the secretariat for the CC meeting.
- Lead, guide and develop credit culture and credit competencies of Credit Analysts as well as engagement of the same to business units.
- Perform other roles and responsibilities as specifically assigned by HCM and/or Management.
Requirements
- Preferably tertiary education. Post graduate is an added advantage.
- CCP holder or equivalent credit accreditation is an added advantage.
- Minimum of 5 years working experience in processing and/or assessing Corporate/Commercial loan applications from various types of industries.
- Able to conduct financial analysis, analysis of cash flow projections and possess good credit skills in the identification of risks in respect of borrowers, loan structures, sectors and industries.
- Able to provide value added comments and derive to an independent credit evaluation.
- Detail conscious, alert and proactive person with initiative and a strong sense of responsibility and commitment to meet tight deadlines.
- Able to articulate well with strong writing and communication skills.
- Able to work independently and as a team member.
- Good business acumen.
- Lives the T.I.G.E.R. core values in all situations.
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Cards & Merchant Operations Manager
Duties
- Understand card and merchant business activities and work with senior management, and especially sale management team to establish annual and mid-term Sale Strategies and Sale Plan for cards and merchant businesses
- Assist in the establishment of the Card product and Merchant service policies and operational manuals
- Manage the day-to-day back-office operations for card and merchants businesses as Card stock management and distribution to branches (both in physical stocks and in system)
- Assess Merchant application and documents before submitting for approval, and support Merchant services
- Monitor merchant daily sale performance report
- Maintain card reliable service performance with service level agreement (SLA) to ensure prompt back-office sale support
- Drive and support adequate sale training and related materials to sale team and call center team for educating the cardholders and merchants.
- Work with MCP’s operational risk team and HQ fraud risk team to take necessary actions for fraud risk prevention and against the identified fraud cases
Requirements
- Tertiary qualifications in a business related field such as Accounting/Commerce/IT/Sales
- At least 3 years in a managerial capacity in the Card and Merchant Services division of a Bank or financial institution
- Proven and moderate sales and business development experience
- Thorough knowledge of card product and merchant policies, procedures and practices. Incumbent should have knowledge or experience in key functional areas including merchant recruitment, card sale campaign development, card security, merchant data processing, authorization, POS terminal installation, customer service, etc.
- Knowledge of Card and Merchant system architecture (hardware and software)
- Being able to use both qualitative and quantitative tools to analyze complex financial situations
- Strong leadership and people management skill with the ability to drive performance of the team
- Superior communication and interpersonal skills with the ability to influence outcomes
- Flexible with the ability to assimilate quickly into a demanding role/environment
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Senior Executive, Cards and Merchant Operation
Duties
- Assist in the establishment of the Card product and Merchant service policies and operational manuals
- Support the day-to-day back-office operations for card and merchants businesses as card stock personalization and distribution to branches (both in physical stocks and in system), and assess Merchant application and documents before submitting for approval
- Supporting Merchant services (i.e. merchant related stationary)
- Preparing merchant daily sale performance report for monitoring
- Maintain card reliable service performance with service level agreement (SLA) to ensure prompt back-office sale support
- Support adequate sale training and related materials to sale team and call center team for educating the cardholders and merchants.
- Daily monitoring fraud report of both card & merchant businesses
- Work with MCP’s operational risk team and HQ fraud risk team to take necessary actions for fraud risk prevention and against the identified fraud cases
Requirements
- Tertiary qualifications in a business related field such as Accounting/Commerce/IT/Sale
- At least 2 years in the Card and Merchant Operation division of a Bank or financial institution
- Knowledge of card product and merchant policies, procedures and practices. Incumbent should have knowledge or experience in key functional areas including merchant recruitment, card operation & security, merchant data processing, authorization, POS terminal installation, customer service, etc.
- Some knowledge of Card and Merchant system architecture (hardware and software)
- Potential of management skill with the ability to drive performance of the team
- Good communication and interpersonal skills with the ability to influence outcomes
- Flexible with the ability to assimilate quickly into a demanding role/environment
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Credit Analyst
Duties
- Ensure all credit proposals are recommended within the Bank’s credit guidelines/parameters (SPIs) and regulatory requirement and to highlight the discrepancies to approving authorities.
- Identify key credit risks and propose relevant mitigating measures and covenants in order to enhance credit quality and recommending appropriate loan packaging and pricing.
- Prompt Business Units and/or other relevant units on warning signals, non-compliance/fraud/negligence for monitoring and follow-up.
- Ensure all credit proposals are evaluated within the specified turnaround time stipulated by Management without compromising on quality.
- Ensure good credit assessment by attaining value-add information through market checks, industry reports, internet as well as newspapers, add-hoc and scheduled meeting.
- Provide training and guidance to improve quality of credit processing.
- Prepare and responsible the profiling of all credit personnel for training requirement.
- Ensure compliance of Bank’s internal policies, regulatory and statutory requirements, and support in formulation of credit policies and product sign-off from time to time.
- Provide response to the credit review and auditors.
- Cross reference with SPIs, circulars, guidelines, etc. while taking into account of changes in economic environment and financial industry in making the final recommendation.
- Progressively coaching of subordinates.
- Assessment and conduct appraisal.
Requirements
- Preferably tertiary education. Post graduate is an added advantage.
- CCP holder or any equivalent credit accreditation is an added advantage.
- Minimum of 3 years banking experience in processing of credit applications.
- Able to conduct financial analysis, analysis of cash flow projections and possess good credit skills in the identification of risks in respect of borrowers, loan structures, sectors and industries.
- Able to provide value added comments and derive to an independent credit evaluation.
- Detail conscious, alert and proactive person with initiative and a strong sense of responsibility and commitment to meet tight deadlines.
- Able to articulate well with strong credit writing and communication skills.
- High-level accuracy and attention to detail.
- Able to work independently and as a team member.
- Good business acumen.
- Lives the T.I.G.E.R. core values in all situations.
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Service Management Executive
Duties
- Implement customer experience initiatives to drive customer satisfaction and customer engagement, to drive superior Customer Engagement Index for the Bank.
- Oversee implementation of end to end service measurements and customer satisfaction indicators. Manage customer service evaluation and measurement process and use this to align with other key drivers like customer experience matrix, perceived quality and leadership position.
- Build top of mind presence amongst target audience and elevate the brand image as progressive and humanizing as well as to grow brand equity, through execution of excellent customer service initiatives.
- Collaborate with business units on developing service strategy and programs that will support the business strategy.
- Coordinate with other departments to ensure the implementation of all initiatives is in line with bank’s policy, standard, and comply with the law and regulation.
- Assist Head of Service Management with related work assigned by Head of Corporate Affairs & Services.
Requirements
- At least bachelors’ Degree/Professional Qualification in Market/Business Administration or equivalent
- Excellent in customer service orientation, project management, and strategic planning, research, benchmarking best practices, and analyzing information.
- Confidence, patience, politeness, and diplomacy, when dealing with difficult situation
- Motivational skills and ability to execute customer service initiative program
- Creative thinking, to be able to come up with new ideas to improve customer service standards.
- Organizational and planning skills to develop customer service policies
- Good personal presentation, especially when working with internal/external customers
- Familiar with Microsoft Office applications
- Being able to adapt with new technology is an advantage.
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Business Engagement Executive
Duties
- Organize and maintain proper filing system of documents and files.
- Supervise administrative duties/services within Business Centre/ Global Banking including HR and performance.
- Prepare minutes of meeting and presentation materials for Global Banking.
- Establish and maintain staff attendance and tardiness records.
- Establish and maintain “Master File” of consolidated list of borrowers for Business Center.
- To consolidate Risk Profiling of Overdue Accounts and follow up/management of Overdue AAs.
- Weekly update on the progress of AA submitted by branches for approval.
- Weekly/Monthly/Half-Yearly/Yearly/Ad-Hoc submission of reports/up-dates to various departments including HO and Parent Bank.
- To perform International Risk Rating Scorecards (IRRS) scoring for branches and submission and maintenance of IRRS system/records/reports.
- Manage and supervise subordinates.
- Other administrative duties as required.
Requirements
- Bachelor’s Degree/Professional Qualification in Marketing, Finance, Banking, Business Administration or equivalent
- Minimum 2 years experience related to the role
- Attention to details
- Be able to work in a team
- Computer skills-ability to use Microsoft Office programs i.e Excel spreadsheet, word-processing and Power-Point at a highly proficient level. Knowledge of Excel's advanced features such as macros, lookup functions and Microsoft Access will be an added advantage.
- Good command of English (other languages will be an added advantage)
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Mobile Sales Executive
Duties
- Customer acquisition for deposits products
- Cross selling Maybank products to potential customer and existing customer.
- Provide referrals for Loan customers
- To ensure that high quality provider service is rendered to customers.
- Good greeting
- Well understanding what the customer need
- Good product knowledge
- To create CIF for the opening of accounts for Savings, Current and Fixed Deposits.
- Perform proper KYC and other appropriate checking
- Foster good relationship with management, fellow colleagues and customers
- Introduce customer the feature of M2U
- Guide the usage of M2U
- Other duties and task assigned from time to time
Requirements
- At least a Bachelor’s Degree/Professional Qualification in Marketing/Finance /Business Administration or equivalent.
- Good command of spoken or written English.
- Proficiency in other language like Mandarin is a plus.
- Good interpersonal skills.
- At least 2 years experience in banking sector.
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Customer Service Hotline Executive (Call Center)
Duties
- Receive, understand and document customer requests and concerns/ complaints via phone and email
- Provide information on products and services
- Understand and clarify customers’ requests and provide assistance in the resolution of those requests
- Document and track customers’ contact history
- Receive and respond appropriately to correspondence via email
- Fulfill customer’s request where possible, or forward customer’s request to appropriate parties (i.e. either workflow to fulfillment units or escalate to Specialists/ Team Leads/ Supervisors).
- Ensure customers’ requests are sent to the appropriate fulfillment units, executed correctly and acted upon
- Resolve complaints where possible, or escalate issues following the problem resolution process
- Obtain details to understand and document the complaint to escalate to the right parties
- Confirm resolution of request or concern to customer (e.g. fulfilled or forwarded to fulfillment units)
- Identify and act on cross-selling opportunities and subsequently forwards customer particulars (“warm hand-off”) to the branches to close the sale.
- Analyze customers’ portfolio to identify opportunities for cross/ up-selling
- Handle out-bound sales
Requirements
- At least a bachelor's Degree/Professional Qualification in Market/Finance/Business Administration or equivalent
- Good command of spoken or written English and Khmer
- Good interpersonal and problem solving skill
- High confidence and good communication skill
- Minimum 2 years experience working in a Call Center
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Centralized Operation Clerk (Clearing Section)
Duties
- Process the inward cheque clearing.
- Debit customer’s account and do balancing at the end of the day.
- Follow up insufficient fund cheque presented with customers and branches.
- Process inward cheque return into the system.
- Upload inward cheque file to NBC before 3pm.
- Record all inward cheque return in register.
- Send a notification letter to customers and acknowledge receipt by Branches for insufficient fund cheque represented.
- Send a notification letter to customer to close the account for insufficient fund cheque presented more than 3 times in 12months, and acknowledge receipt by frontline/branches.
- Collect outward cheques from frontline/branches and capture in the NBC system.
- Print outward cheques Input Present Report to be presented at NBC.
- Record all for outward cheques return in register.
- File inward & outward cheques and other related documents.
- Control Fax messages.
- Print/collect all outgoing local payment requested by branches.
- Process all outgoing local payment to ensure files are uploaded before cut of time (NBC) 3pm.
- Download all incoming local payment and ensure customer’s accounts are credited at the same basis.
- Record all for Outgoing and Incoming payment in register.
- Record all for Outgoing and Incoming payment returned in register.
- Advise to branch if there is a discrepancy.
Requirements
- Minimum qualification of a bachelor degree in Finance & Banking or equivalent.
- At least 1 year of experience relevant to the role.
- Good command of spoken and written English.
- High commitment and good interpersonal skills.
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| Application Information |
| Interested candidate, please send your cover letter and resume with a photograph via this email address below. Please kindly note that only shortlisted candidates will be notified. |
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